Work FAQ's

What is the Bandwidth?

From 40MBPS which can be increased for private office clients with bandwidth’s up to 100MBPS.

Public is 40MBPS on a shared bandwidth

Is the network connection private?

Yes the connection is private.

Is the network firewall protected?

Yes the network within CitySpace is protected by a firewall.

Is CitySpace secure?

Yes we have a staff member on site 24hrs per day.

Who should I contact out of hours in case of an emergency?

If you are on site, please contact a member of the CitySpace team, we have someone on hand 24hrs a day. If you are off site please contact us on 0203 434 6320.

What do I do if the Lounge is full?

We operate the lounge as a hot desk, so it is on a 1st come 1st serve principal. Please feel free to chat to a member of staff if you would like more information on our busiest times.

What do I do if I lose my access key?

Please contact a member of the CitySpace team immediately. We will deactivate your lost access key and will reissue you a new one. Please note there will be a cost for replacing lost access keys.

Can I eat at my desk?

Yes you can, but please remain mindful of your fellow members. 

Can food be delivered from the City Café to my desk?

Yes we would be delighted to arrange this for you ….But remember it is good to take a break from your workstation ……

Can items from the City Café be charged to my account?

At present this is not possible but we will be looking at this feature later in the year.

Will City Café reheat food for me?

Due to health and safety issues this is not possible.

Can upgrade my membership?

Of course, we would be delighted to discuss other option or added values with you. 

Can I transfer my membership to someone else?

Memberships are not transferable.

Can I use this space as my registered office?

You may avail of our postal handling service but unfortunately using the space as a registered office is not permitted. For more information on mail handling, please contact a member of the team or you can find more information on CitySpace portal.

Is the space accessible to wheel chair users?

Yes we have ramp access into the building and a DDA compliant ground floor toilet.

Do you allow pets?

Yes we do! Bring your furry friend with you.. We absolutely welcome well behaved dogs!  Ask a member of staff if dog bed, feeding or water bowls are required. Due to space limits we advise that only dogs upto 20lbs/10kgs can join you in the workspace. 

What facilities are available?

Public areas of the work space include a kitchen area for all members to use, there is also an attached café serving hot and cold food throughout the day.

. All members are provided access to the community login allowing you to connect with other members. Our dedicated system is also used as the booking tool for booking the meeting room, our Pause relaxation space.

Mailing, telephone handling  & printing services are also available.